Privacy Policy

At HIILLA TRANSIT SERVICES ("HIILLA", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal data you share with us when using our mobile application, web portal, and logistics dispatch platform.

1. Information We Collect

We collect personal information necessary to deliver our services, including:

• Identity and Contact Data: Full name, phone number, email address, physical address.
• Location Data: Precise GPS coordinates when booking, tracking, or fulfilling delivery orders.
• Financial Data: Transaction history, wallet balances, payment provider verification tokens.
• Device & Telemetry: Device model, operating system, push notification tokens, and connection IP.

2. How We Use Your Information

We use your data to match orders with available dispatch riders, facilitate real-time telemetry tracking, process cashless wallet transactions, verify driver and fleet compliance, and provide customer support.

3. Data Security & Storage

We implement enterprise-grade technical safeguards including TLS encryption in transit and secure database rules to protect your personal information against unauthorized access, loss, or destruction.

4. Contact Our Data Protection Team

If you have questions regarding this Privacy Policy or wish to exercise data access/deletion rights, contact us at support@hiilla.com.